Privacy Policy

This Privacy Policy ("Policy") outlines how Bikemates B.V. ("Bikemates," "we," or "us") collects, uses, and protects the personal information of users who access and use our services through the informational website bikemates.nl and the Bikemates mobile app (collectively referred to as the "Services"). By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

Information We Collect

1.1 Personal Information

When you use our Services, we may collect the following types of personal information:

1.1.1 Informational Website (bikemates.nl)

We collect information using Google Analytics to analyze website traffic and usage patterns. This information includes your IP address, browser type, operating system, and browsing behavior on our website.

1.1.2 Track and Trace System

Our track and trace system collects information from the origin company of packages, including personal and contact information. This information is encrypted to prevent linking addresses to individuals in case of a data breach.

1.2 Bikemates Mobile App

When you use our mobile app, we may collect the following personal information:

Email and Phone Number
First Name and Last Name
Banking Number (for loan payouts)
Citizens Number (BSN) (for legal purposes like contracts)
Profile Pictures and Proof of Identification Pictures (for legal purposes like contracts)
Device Information (model, OS, and OS version)
Date of Birth
Residential Address (for legal purposes like contracts)
GPS Location (only for tracking courier position when delivering packages)

Use of Information

2.1 We use the personal information we collect for the following purposes:

To provide and improve our Services.
To communicate with you and send important updates.
To process financial transactions, including loan payouts.
To verify your identity and create legal contracts.
To enhance security and protect against fraud.
To personalize your user experience.
To optimize app compatibility and performance.
To analyze website traffic and usage patterns.

Data Sharing and Disclosure

3.1 We may share your personal information with third parties in the following circumstances:

With your consent.
With service providers who assist us in operating our Services and fulfilling our obligations to you.
When required by law or to protect our legal rights.

3.2 We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

4.1 We take reasonable measures to protect your personal information from unauthorized access, use, or

disclosure. We employ encryption and secure transmission protocols for data transmitted over the internet.

4.2 However, please note that no method of transmission or storage is 100% secure. While we strive to use

commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Your Rights

5.1 You have the right to access, update, and correct your personal information held by Bikemates. If you wish

to exercise any of these rights or request the removal of your personal information, please contact us using the information provided in Section 6.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Bikemates B.V.
Address: Laurierstraat 88H, 1016MC Amsterdam
Email: info@bikemates.nl